Refund & Cancellation Policy

1. How deposits work

When you request a booking, Inkedd places an authorization (a "hold") on your card through Stripe — no money changes hands yet. The deposit is only charged (captured) when the artist accepts your request. If the artist doesn't accept, you are not charged.

2. Artist declines or the request expires

If the artist declines your request, or the pending request expires (holds expire after about 7 days), the authorization is released automatically and no charge is made. If any amount was captured, it is refunded in full.

3. Cancellations

Cancel free any time before the artist accepts, and up to 48 hours before your session after that. Inside 48 hours the deposit is kept by the artist.

If the artist hasn't accepted your request yet, nothing has been charged: cancelling releases the hold in full, at any time.

4. Late cancellations and no-shows

Once the artist has accepted, your deposit has been charged and the time is reserved for you. If you cancel 48 hours or more before your session, the deposit is refunded in full. If you cancel inside 48 hours, or don't show up, the deposit is kept by the artist.

The app tells you which applies before you confirm a cancellation.

5. How refunds are issued

Refunds are returned to your original payment method through Stripe. Depending on your bank or card issuer, it may take a few business days for the refund to appear on your statement.

6. Questions

If something looks wrong with a charge or refund, email us at support@inkedd.app or visit our Contact & Support page. See our Terms of Service for how bookings work overall.